PLEASE MAKE SURE TO READ THE FOLLOWING INFORMATION BELOW BEFORE PLACING YOUR ORDER

To place an order via our special orders website do you meet the following conditions?

1. Your institution is recognized as a non profit or education institution
   • Government recognition of your institution as that of education
   • Non profits must have documentation either accessible via the website or scanned copies can be sent to SLinvoice@lindenlab.com
   • Currently for our US non profits we only accept 501 (c) 3 licenses.
2. All Teen Second Life island orders (requires parental/guardian approval if under 18 and a background check if 18 or over)
3. Any order requiring an invoice for accounting purposes. This is specifically for business entities requiring a formal invoice/receipt or PO# type process.  PO# is not required at the time of ordering. Please send forms/requests for vendor information to SLinvoice@lindenlab.com , please reference your customer name and sales order in the request.

PLEASE NOTE:

*Purchase of a Homestead and or Open Space region is only permitted for customers that already own an invoiced private island. Orders placed for Homesteads and or Open Space region with no evidence of an invoiced private island already being owned will be cancelled.

* The Special Order process is only for businesses, institutions, and other organizations. We do not grant invoicing terms to individuals.

*All orders placed through this form require 6 or 12 months payment for maintenance in advance

*A  6 or 12 month pre-payment for maintenance fees will be added to this order based on your

     preferred billing cycle chosen at the time the order is placed. You will be prompted to select

     either a 6 or 12 month billing period during the order process.

*Payment is made from the invoice which will be issued upon the delivery of your island. Our

 invoicing system is completely separate from the Secondlife.com avatar account. We do not

 accept payment for invoices using L$ or payment method attached to the avatar accounts. We do not accept Paypal for payment of invoices. Currently we ONLY invoice for land purchase and   maintenances fees. All other fees/charges will be done via your avatar account in secondlife.com. 

If your purchase does not fall into these categories please place your order at the Land Store.

Approval and Delivery Process:

Once your order has been placed and your confirmation email sent, the order will go into our approval queue. Approvals will take approximately 5 business days (Monday – Friday) if all information provided is complete. Otherwise, we will send a request for further information. Please make sure your island name follows the correct parameters, your contact information is consistent with that of the contact information on the avatar account, that you have signed up for an avatar account and if documentation is required, that it has been sent.

If your order is approved, an approval email will be sent and the order placed in the delivery queue. Once in the delivery queue, this process (if all information is correct) takes approximately 10 business days. Once the island has been delivered, a delivery email and the invoice will be sent. Once your invoice has been sent, you will have 30 days to pay. All payment instructions are outlined in the approval email, on the actual invoice as well as via our Knowledge Base.